Unfortunately we cannot change your order after you have placed it. If you want to change or cancel your order, please contact us at info@vaultmenswear.com.

Unfortunately, we cannot offer exchanges at the moment.

If you need a different size or colour of an item, you will need to place a new order and return the item that does not fit.

CREATE RETURN

Something not quite right?

Making sure you get the best possible service is what we do, so if you notice an item on your order is faulty within 28 days of purchasing, please get in contact with our friendly customer service team here prior to returning the item.

They'll then send you a free returns label, making your return easy. Once the item has arrived back at our warehouse, we’ll then be in touch to let you know the next steps.

Please note, if an item has been worn and is being returned as faulty, it may need to be sent back to the manufacturer for inspection.

Just a reminder to include the following information in your email: 

• Your order number 
• The faulty item name and product number (you can find these on your order slip) 
• An image of the faulty item, if you think it will better explain the issue. 

Something not quite right?

Making sure you get the best possible service is what we do, so if you notice an item on your order is faulty within 28 days of purchasing, please get in contact with our friendly customer service team here prior to returning the item.

They'll then send you a free returns label, making your return easy. Once the item has arrived back at our warehouse, we’ll then be in touch to let you know the next steps.

If you can attach a photo of the incorrect item with the labels clearly shown, this will help us get the matter resolved for you as quickly as possible. 

We'll then send you a free returns label, making your return easy. Once the item has arrived back at our warehouse, we’ll then be in touch to let you know the next steps.

Just a reminder to include the following information in your email: 

• Your order number 
• If you would prefer a refund or the correct item sending out

Standard Delivery (Royal Mail Tracked 48)

UK Mainland

• £3.85
• 2-3 Day Delivery 
• Deliveries made Monday -Saturday (Not Including Weekends or Bank Holidays)
• Order must be placed by 2pm to be dispatched same day
• Free on full price orders £65 and over

Express Delivery (Royal Mail Tracked 24)

UK Mainland

• £5.49
• 1-2 Day Delivery
• Deliveries made Monday -Saturday (Not Including Weekends or Bank Holidays)
• Order must be placed by 2pm to be dispatched same day

Sitting by the door waiting for your delivery?

We aim to process and dispatch all orders as quickly as we can, so you can have your new clothes as soon as possible. 

As soon as your order has been received by Royal Mail, you will receive a confirmation text message from your delivery courier where you can track your order. 

We offer a range of different delivery options, including next working day delivery, so you can plan your deliveries to suit you. 

If you would like your delivery to be sent to a business address / communal area, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person. We cannot be held liable for unclaimed/lost parcels if a delivery has been successfully delivered at the address.

If your order has not arrived when you were expecting it then please check the following:

• Check you have received an order confirmation email from us and check the estimated delivery date given on this.
• Check the tracking link via your order dispatched confirmation email to view the most up to date information on the whereabouts of your parcel.
• Sign in and check your account on the Vault Menswear website. Is your delivery address correct?
• Check for text messages, emails and attempted delivery cards from one of our couriers. Your parcel may be awaiting collection at a local delivery depot or you may need to re-arrange delivery.
• Check no one else residing at your address has taken receipt of your parcel.

If you still can't locate your parcel then please contact us at info@vaultmenswear.com and a member of our Customer Service team will look into this for you.

We accept the following payment methods through our site:

• Mastercard
• Maestro
• Visa
• Visa Debit
• Visa Electron
• American Express
• Shop Pay
• Klarna

Shop now. Pay later with Klarna.

We’re excited to announce we have partnered with Klarna to bring you new ways to pay at checkout.

It’s a safe and simple way to get the stuff you want, when you want it. 

Pay in 30 days

• Try your stuff at home and decide which items you want to keep.
• Make your payment in full 30 days after your purchase is shipped.
• No upfront payments, no interest, and no fees.

Pay in 3 interest-free instalments

• Split your purchase into three equal payments.
• Just enter the credit or debit card details of your choice and make automatic payments every 30 days.
• No credit checks, and no interest or fees. 

Terms & Conditions apply*

Unless stated otherwise, the following brands are excluded from all our discount codes:

• Marc Darcy

If you find that your discount code isn't working, please check the below:

Only one discount code can be used per order, this applies to free delivery codes too.

Discount codes (including student discount) can be only be applied to full-price items unless clearly stated otherwise.

If you have checked the above and your discount code is still not working, please contact us at info@vaultmenswear.com and a member of customer service team will look into this for you.