Refund policy
If something is not right with your order you can return it within 28 days of delivery.
Christmas Returns: Any orders between 1st November can be returned up to the 15th of January.
Please print off and use our returns form attached below and send the item(s) back to us.
Please ensure...
All promotional offers, e.g. free gifts, must be returned in their entirety. Failure to comply may result in you being charged the full price for the items you keep.
Refunds will not be given while goods are in transit.
Vault reserve the right to refuse any returns that are not in line this policy. Returns that do not align with this policy will be offered the opportunity to pay £5.99 your item(s) to be shipped back to you or your item(s) will be disposed of within 7 days of refusal notification.
We will issue a refund once your return has been validated. Please allow up to 10 working days for refund to go back onto original card (depending on the bank).
For any questions surrounding returns please email Info@vaultmenswear.com