Delivery Details

Extended Christmas Returns Policy
Items purchased online as gifts from the 1st November 2017 can be returned up until 15th January 2018 for a full refund or exchange. Our standard returns and refund terms and conditions also apply.

DELIVERIES

UK Mainland Deliveries

Our courier of choice for UK Mainland deliveries is DPD who operate a next day delivery service on all orders placed before 15.00 Monday to Thursday.
You will be given a 1 hour delivery time slot on the morning of your delivery and you will be able to follow your order online.

The exceptions to UK Mainland this are listed below:

Scottish Highlands

Northern Ireland

Offshore Isle of Man / Isle of White / Jersey etc.

These locations come under UK NON MAINLAND (See Information Below)

DPD run a Next Day Delivery Day policy on all orders place before 15.00pm Monday to Thursday. DPD will deliver to the address you have chosen between the hours 09:00 to 18:00 Monday to Friday.

Please remember that you can have your parcels delivered to an alternate address.

UK NON Mainland Deliveries

Our courier of choice for UK NON Mainland is Royal Mail First Class post. 

All parcels are dispatched by first class delivery which is guaranteed 1-2 working days.  These are also recorded /signed for items. Royal Mail will deliver to the address you have chosen once, upon no reply, a card will be posted displaying the location of the local Post Office / Sorting Office that the item has been returned too. For more information please contact us or browse the Royal Mail web site Royal Mail 1st Class Delivery.

European Delivery / Worldwide Deliveries - 

Our courier of choice for European Delivery and Worldwide Delivery is Royal Mail International Signed For.

All parcels are dispatched by International Signed for delivery which is estimated 3-5 working days.  

For more information please contact us or browse the city link web site International Signed For

Saturday Delivery

Saturday delivery is an option, through Royal Mail, with the delivery being guaranteed.  This option is only available to UK mainland and UK Non-Mainland residents.

Delivery Costs 

UK Deliveries - £4.95 (DPD 1 Hour Delivery Slot)

UK  NON Mainland - £3.95

Europe- £10.00

World Wide- £15.00

Saturday Delivery - £8.00

Other Information 

Signage

Anyone can sign for your delivery

Delivery Address 

You can nominate a different delivery address to your billing address. 

Working Day 

The definition of working day is Monday to Friday.  Saturday, Sunday and Bank Holidays do not fall into this category.

Last Orders 

Last orders for same day dispatch must be placed before 3.00pm 

If you have an questions please do not hesitate to contact us.

* PLEASE NOTE FREE DELIVERY WILL NOT COME INTO EFFECT IN CONJUNCTION WITH ANY OTHER OFFERS OR SALE PERIODS

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