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Refund policy

If something is not right with your order you can return it within 28 days of delivery.

Christmas Returns: Any orders between 1st November can be returned up to the 15th of January.

Please print off and use our returns form attached below and send the item(s) back to us.

Vault Returns Form

Please ensure...

You include the original order invoice/receipt of sale documentation in your return.
The item(s) are returned brand new complete, unworn and in the original packaging in the same re-sable condition as it left our warehouse.
All original tags and labelling are still attached and have not been removed at any point.
When trying on clothing refrain from wearing aftershaves or deodorant this will reduce the chance of any scents or marks on the item.
Please also note we are not able to accept returns that contain animal hair, for reasons relating to hygiene and allergies (these products are not in a re-saleable condition)
All promotional offers, e.g. free gifts, must be returned in their entirety. Failure to comply may result in you being charged the full price for the items you keep.


Refunds will not be given while goods are in transit.

Vault reserve the right to refuse any returns that are not in line this policy. Returns that do not align with this policy will be offered the opportunity to pay £5.99 your item(s) to be shipped back to you or your item(s) will be disposed of within 7 days of refusal notification.  

We will issue a refund once your return has been validated. Please allow up to 10 working days for refund to go back onto original card (depending on the bank).

For any questions surrounding returns please email Info@vaultmenswear.com